name: Bill Mote
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Bill is the Technical Support Services manager for a multi-billion dollar
publishing company and is responsible for providing 1st and 2nd level
support services to their 500+ road-warrior sales force as well as their
3,500 workstation and laptop users.  He was introduced to Linux by a good
friend in 1996 and thought Slackware was the end-all-be-all of the OS world
... until he found Mandrake in early 1999.  Since then he's used his
documentation skills to help those new to Linux find their way.